About

Hi, I'm Marc 👋

I'm a product builder in Houston, by way of Seattle. My wife Elle runs an interior design studio, and we have a four-year-old and a newborn.

I've spent fifteen years building SaaS products, most recently as Head of Product at Thread.

In three years, we took Thread from a chat ticketing tool to the category-leading AI service desk for MSPs: 10x revenue growth, a Series A, and a 25-person product and engineering org.

Before that, I led data and NLP products at Deep 6 AI, later acquired by Tempus, and built messaging products at Zipwhip through its acquisition by Twilio.

I like building opinionated software: products with a clear point of view that hold up at scale, feel good to use, and deserve their place in your daily stack. That means staying close to the craft: coding, customer discovery, prototyping, and getting the details right.

Sugo AI

I run Sugo AI, a small product studio for companies bringing AI into regulated and legacy industries.

Sugo means "sauce" in Italian. Making Sunday sauce with my kids is hands down my favorite thing to do.

Like making Sunday sauce, the best products are built with taste, many cycles of fine-tuning, and a little sprinkle of sugar.